Q. How much is Shipping?
A. Free - at Xamo we've made it our mission to provide free shipping to all customers on all orders

Q. Will I be able to track my order?
A. Yes, You can track any order by order number or tracking number using our order tracking tool here

Q. When will I receive my order?
A. Orders are processed & shipped as soon as possible from many of our UK warehouses with a standard delivery time of 3 - 5 working days when the order is placed before 12.00pm on a working day (Monday-Friday excluding Bank Holidays). Please check product descriptions for any variations

Q. What do I do if I never received my order?
A. Please get in touch if you feel you haven't received your order using our contact form Here and we'll look into it straight away

Q. What do I do if I receive a defective order?
A. If you have received a damaged, defective or incorrect order, no worries. Please get in touch with us here to start the returns process. For further information you can have a look at our shipping policy here

Q. Where are you located?
A. We are a family run business operating out of London, England

Q. Are my data and payments secure?
A. Yes. at Xamo we take security seriously. 

Our payment system is certified according to Level 1 PCI DSS standard - meaning that we are equipped with data encryption tools, protection of payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. 

Also, for effective data protection, we are equipped with a 256-bit SSL certificate. This is 256 bit encryption, which is widely considered one of the most reliable encryption techniques available

We do all of this to ensure that you can shop on our site securely and with absolute peace of mind

Q. How do I contact your company if my question isn’t answered here?
A. You can reach out to us using our contact form here and and we'll get back to you as soon as we can. Please note our business hours are : Mon - Fri 09.30 - 16.00 UTC